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SCM · Oracle Fusion Order Management · Promising · Fulfilment · Logistics · Shipping
Every Customer Order Is a Promise.
Oracle Fusion Lets You Keep It. Order promising failures erode customer trust faster than almost any other supply chain failure. A delivery date given at order entry that cannot be met — because the system did not account for real inventory, real capacity, or real lead times — is a promise that was broken before it was made. Oracle Fusion Order Management promises what you can actually deliver. Symhas implements Oracle Fusion Order Management — from order capture and ATP promising through orchestration across fulfilment sources, warehouse pick/pack/ship, and logistics carrier management — connected to your Oracle Inventory, Manufacturing, and Finance systems in one platform.
Book an SCM Assessment View Client Outcomes
99.2%OTIF (On-Time In-Full) rate achieved — Fortune 100 manufacturer post Oracle Fusion OM go-live
↓65%Order processing cycle time — order entry to warehouse release — after Oracle Fusion OM deployment
Real-timeOrder status visibility — from customer order to delivery confirmation — in Oracle Fusion
12wkOracle Fusion Order Management and Fulfilment — production deployment, fixed price
Oracle Fusion SCM specialists available now Active
99.2% OTIF rate achieved post Oracle Fusion Order Management go-live — Fortune 100 manufacturing client
↓65% Order processing cycle time reduction after Oracle Fusion Order Management deployment
Real-time Order status from capture to delivery — visible to sales, operations, and customer service
12wk Oracle Fusion Order Management and Fulfilment — production in 12 weeks, fixed price
What We Deliver
Core Capabilities.
Live in Oracle Fusion in 12 Weeks. Every capability deployed inside Oracle Fusion SCM — connected to your Finance, Manufacturing, and Order Management modules. Fixed price. Fixed timeline.
Order Capture & ManagementOrder entry · Pricing · Configurator · Amendments · EDI
Oracle Fusion Order Management captures orders from every channel — manual entry, EDI, customer portal, and connected CX systems — with real-time pricing, discount rules, and product configuration applied at the point of order entry.
Order entry — manual, EDI/EDIFACT, customer portal, and Oracle CX integration
Pricing engine — price lists, customer agreements, and volume discount application at entry
Product configurator — guided selling for complex or configurable products
Order amendment workflow — change management with re-promising on modification
Order hold management — credit, compliance, and availability holds with release workflow
Every order entered correctly once — pricing, configuration, and holds applied at source
Available-to-Promise (ATP) & Order PromisingGlobal ATP · Capable-to-promise · Lead time · Sourcing rules
Oracle Fusion Global Order Promising provides real-time available-to-promise at order entry — checking actual inventory positions, production capacity, and supplier lead times before committing a delivery date to the customer.
Global ATP — real-time inventory availability check across all warehouses and transit stock
Capable-to-promise (CTP) — production capacity checked when inventory is insufficient
Sourcing rules — intelligent assignment of orders to optimal fulfilment source
Delivery date simulation — what-if promising for alternative dates and quantities
Re-promise management — automated customer notification when delivery date changes
Delivery dates promised at order entry that can actually be met — ATP based on real stock, not system assumptions
Fulfilment Orchestration & Warehouse ManagementPick · Pack · Ship · WMS · Carrier management
Oracle Fusion Warehouse Management and Order Fulfilment orchestrate the physical movement of goods — from pick list generation through packing, carrier selection, shipping confirmation, and proof of delivery — in one connected workflow.
Pick list generation and wave management — optimised pick sequences by zone and carrier
Pack workstation — carton and pallet building with weight and dimension validation
Carrier rate shopping — multi-carrier comparison and selection at point of shipment
Shipping confirmation and ASN — Oracle triggers carrier pickup and sends ASN to customer
Proof of delivery integration — carrier POD fed back to Oracle and triggers invoice
From warehouse release to invoice triggered automatically — no manual steps between ship and bill
Customer Service & Order VisibilityOrder enquiry · Exception management · OTIF tracking · Returns
Oracle Fusion Order Management gives customer service teams real-time order status visibility — from order capture to delivery confirmation — with proactive exception management and a returns process integrated into the same platform.
Real-time order status — every order tracked from entry to delivery in one view
Customer portal — self-service order enquiry, tracking, and invoice download
Exception management — late shipment risk flagged and escalated before the delivery date
OTIF dashboard — on-time in-full performance by customer, product, and distribution centre
Returns and RMA management — return authorisation, receipt, and credit note workflow
Customer service resolves enquiries in seconds — because order status is real and current
Delivery Model
Assessment to Production.
Your Team Independent at Go-Live. Four structured phases with go/no-go gates at every milestone. Fixed price agreed before week one. Your SCM team runs the system independently from go-live day.
01
Order Process & Data Assessment Weeks 1–3 Current order-to-delivery process mapping. Pricing and discount structure review. ATP requirements definition. Carrier and logistics requirements documented. EDI trading partner inventory. Configuration design approved.
02
Order Management Configuration Weeks 4–8 Oracle Fusion OM configured — order types, pricing, holds, and amendment workflow. Global Order Promising configured and ATP rules set. Sourcing rules and fulfilment strategy built. EDI integration developed and tested.
03
Fulfilment, WMS & Carrier Integration Weeks 9–10 Warehouse Management configured — pick, pack, and ship workflows. Carrier integration built and tested. Customer portal configured. OTIF dashboard live. Customer service team trained and tested.
04
Go-Live & First Order Cycle Weeks 11–12 Production go-live. First live orders captured, promised, picked, packed, and shipped in Oracle. OTIF baseline measured. Customer service team certified. Symhas on-call for first 2 weeks then moves to advisory.
Manufacturing · Order Management Fortune 100 Manufacturer.
99.2% OTIF. ↓65% Order Cycle Time. Real-Time Visibility. A Fortune 100 manufacturer with 12 global sites was managing customer orders through a legacy EBS order management system with no ATP capability, manual warehouse pick lists generated by the operations team in spreadsheets, and customer service teams calling the warehouse to get order status. Symhas implemented Oracle Fusion Order Management — real-time ATP at order entry, automated pick list generation and wave management, multi-carrier shipping integration, and a customer portal providing self-service order tracking that eliminated 80% of customer service enquiries. Discuss Your Programme
99.2%OTIF rate
↓65%Order cycle time
↓80%Customer service enquiries
12wkTo production
What was delivered Oracle Fusion Order Management — Manufacturing Deployment
→Oracle Fusion Order Management — 4 order types, 14 price lists, and 28 customer agreement schedules configured
→Global Order Promising — ATP checking across 3 distribution centres and 12 production sites in real time
→EDI integration — 47 trading partners sending 850/856/810 transactions via Oracle EDI gateway
→Warehouse Management — pick, pack, and ship workflow with wave management and carrier rate shopping
→Multi-carrier integration — FedEx, UPS, DHL, and 3 regional carriers connected for rate comparison and label printing
→Customer portal — 340 customer accounts with self-service order tracking, eliminating 80% of inbound enquiries
“Our OTIF went from 87% to 99.2% in the first quarter after go-live. That is not a system change — that is a business change. When you promise what you can deliver, you deliver what you promise.” — VP Customer Supply Chain, Fortune 100 Manufacturing Group
Oracle Fusion Modules
The Oracle Fusion SCM Modules
We Configure for This Capability. Every module configured to your industry, your product structure, and your supply chain complexity. Not a generic out-of-box deployment.
Oracle Fusion
Oracle Fusion Order Management Core order lifecycle — order entry, pricing, amendment, holds, and fulfilment orchestration.
Order entry and pricing engine
Amendment and hold management
Fulfilment orchestration rules
Order status and enquiry
Oracle Fusion
Oracle Global Order Promising Real-time ATP and CTP — inventory, capacity, and lead time checked at order entry before delivery date is committed.
Global ATP across all inventory locations
Capable-to-promise for made-to-order
Sourcing rule optimisation
Re-promise management
Oracle Fusion
Oracle Fusion Warehouse Management Pick, pack, and ship — wave management, pick optimisation, pack workstation, and shipping confirmation.
Wave management and pick optimisation
Pack workstation and carton building
Carrier label printing
Shipping confirmation and ASN
Oracle Fusion
Oracle Fusion Logistics Carrier management, rate shopping, freight audit, and transportation optimisation.
Multi-carrier integration
Rate shopping and carrier selection
Freight audit and invoice matching
Transportation optimisation
Oracle Fusion
Oracle Fusion B2B Commerce Customer portal and EDI — self-service order entry, tracking, invoice download, and EDI trading partner integration.
Customer self-service portal
Order tracking and status
EDI 850/856/810 integration
Invoice download and payment
Oracle Fusion
Oracle Fusion Order Management Analytics OTIF dashboards, order cycle time, backorder analysis, and customer service performance metrics.
OTIF by customer and product
Order cycle time analytics
Backorder and exception tracking
Customer service performance
Why Symhas
Oracle SCM Expertise From
45+ Enterprise Deployments.
ATP Configured for Your Actual Supply Chain ATP only produces reliable delivery dates if it reflects your actual sourcing rules, lead times, and inventory positions. Symhas configures Oracle Global Order Promising against your real supply chain parameters — not a generic ATP setup that produces optimistic dates your warehouse cannot meet.
EDI Trading Partner Integration Included Order management for manufacturers and distributors requires EDI integration with customers and carriers. Symhas includes EDI trading partner integration for your top-20 trading partners as part of the engagement scope — not a separate project you manage after go-live.
Carrier Integration Live at Go-Live Carrier rate shopping and label printing only saves time if the integration is live from day one. Symhas builds and tests multi-carrier integration before go-live — so shipping runs through Oracle from the first live order, not from a manual process you migrate later.
Customer Portal Activated at Go-Live Customer self-service order tracking eliminates a significant proportion of customer service calls — but only if the portal is live when orders start flowing. Symhas activates the Oracle customer portal as a go-live deliverable, not a future phase.
OTIF Is a Go-Live Performance Target We define an OTIF target before the engagement starts and configure the system to achieve it. OTIF performance is measured at Week 12 and compared against the agreed target — with continued tuning within the fixed price if the target is not met.
Customer Service Team Certified Before Go-Live Customer service adoption of Oracle Order Management is the highest-risk go-live variable. Symhas runs structured customer service training and UAT with realistic order scenarios — so the team is confident from the first live customer call.
Also in SCM
Explore the Other
Supply Chain Capabilities.
Procurement & Sourcing Oracle Fusion Procurement — the upstream supplier process that supplies the inventory your order management promises to customers.
Inventory Management Oracle Fusion Inventory — the real-time stock positions your ATP checks before committing a delivery date.
Manufacturing & MRP Oracle Fusion Manufacturing — the production capacity your capable-to-promise checks for made-to-order products.
← Back to Supply Chain Management overview
Next Step
Tell Us What Your Current OTIF Rate and Order Cycle Time Look Like.
We Will Tell You What Oracle Fusion Can Drive Them To. A 30-minute Oracle Order Management assessment with a Symhas SCM specialist. We will review your current order process, fulfilment model, and carrier setup — and tell you what a 12-week Oracle Fusion Order Management engagement would deliver.
Book an SCM Assessment — 30 min View Client Outcomes
No pitch deck. No sales process. An honest conversation about your Oracle SCM environment.