Oracle Fusion Cloud · Customer Experience
Your Sales Team Shouldn'tNeed Three Systems to
Close One Deal. Oracle Fusion Cloud CX unifies sales, service, marketing, and configure-price-quote into a single customer platform — connected directly to your Oracle ERP so the quote-to-cash process runs without manual handoffs between systems. Symhas implements Oracle CX for B2B enterprises replacing Salesforce, SAP CRM, and Microsoft Dynamics in 10 to 20 weeks.
Cloud Applications Modules
Finance & AccountingGL · AP · AR · Fixed Assets · Cash
Human Capital ManagementHR · Payroll · Talent · Learning
Supply Chain ManagementProcurement · Inventory · Manufacturing
Enterprise Performance MgmtPlanning · Budgeting · Consolidation
Customer ExperienceSales · Service · Marketing · CPQ
What Oracle Fusion CX Delivers
Quote to Cash.
Connected to Your ERP from Day One. The most expensive gap in most enterprise technology stacks is between the CRM and the ERP. A sales rep creates a quote in Salesforce, a deal is signed, and then someone manually re-keys the order into Oracle or SAP. That handoff introduces errors, creates a 1 to 3 day lag between contract signature and order fulfilment, and makes accurate revenue forecasting effectively impossible. Oracle Fusion Cloud CX eliminates that gap — because it is built on the same data model as Oracle Fusion Finance and SCM. A configured quote in Oracle CPQ becomes a sales order in Oracle Order Management without a human touching it. Revenue recognised in Finance matches what the sales team closed, in real time.
Connected to Your ERP from Day One. The most expensive gap in most enterprise technology stacks is between the CRM and the ERP. A sales rep creates a quote in Salesforce, a deal is signed, and then someone manually re-keys the order into Oracle or SAP. That handoff introduces errors, creates a 1 to 3 day lag between contract signature and order fulfilment, and makes accurate revenue forecasting effectively impossible. Oracle Fusion Cloud CX eliminates that gap — because it is built on the same data model as Oracle Fusion Finance and SCM. A configured quote in Oracle CPQ becomes a sales order in Oracle Order Management without a human touching it. Revenue recognised in Finance matches what the sales team closed, in real time.
Sales Cloud with AI opportunity scoringOracle Sales Cloud — lead to opportunity management, AI-driven win probability scoring, territory and quota management, and sales forecasting that pulls from actual order data in Oracle SCM — not CRM assumptions.
CPQ — Configure Price QuoteOracle CPQ handles complex product configurations, pricing rules, discount approvals, and proposal generation — eliminating the spreadsheet quoting process that delays enterprise deals by 3 to 7 days and produces errors that come back as disputes.
Service Cloud with field service managementOracle Service Cloud — omnichannel case management, knowledge management, and field service scheduling. Service cases connected to product records in Oracle SCM, so the service team always knows the configuration and warranty status of what they are supporting.
Marketing Cloud with B2B campaign managementOracle Eloqua — B2B marketing automation, account-based marketing, lead scoring, and campaign attribution connected to Oracle Sales Cloud — so marketing pipeline contribution is measured in actual revenue closed, not MQL counts.
Quote to order: minutes, not daysOracle CPQ to Oracle Order Management integration — a signed quote becomes a live order in seconds. No re-keying, no manual handoff, no 48-hour processing lag between contract signature and fulfilment trigger.
Revenue forecast from actual ordersSales pipeline from Oracle Sales Cloud feeds into Oracle PBCS for FP&A — so the revenue forecast in the CFO's planning model is built from the same opportunity data the sales VP is managing, not a separate export.
ASC 606 / IFRS 15 revenue recognitionOracle CX contracts connect to Oracle Revenue Management Cloud for automated performance obligation identification and revenue schedule generation — eliminating the manual revenue recognition spreadsheet that creates audit risk every quarter.
Single customer record across all touchpointsOne customer record in Oracle CX, Oracle Financials AR, and Oracle SCM Order Management — so the account team, billing team, and fulfilment team all see the same customer history, credit status, and open orders simultaneously.
Oracle CX Cloud Suite
Four CX Products.One Customer Experience. No Integration Gaps. Each Oracle CX module is delivered integrated — to each other and to Oracle Fusion Finance and SCM — from go-live day one. Not connected later as a phase two project that never happens.
Oracle Sales CloudAccount and contact management, opportunity pipeline, AI win probability, territory management, sales quota and incentive compensation, and real-time sales forecasting — connected to Oracle SCM for inventory availability during quoting.
Oracle CPQ CloudComplex product configuration, rule-based pricing, discount approval workflows, proposal document generation, and e-signature integration. CPQ output triggers order creation in Oracle Order Management — no re-keying.
Oracle Service CloudOmnichannel case management — email, chat, phone, and portal — knowledge base, SLA management, and escalation workflows. Connected to Oracle Field Service for scheduling and dispatch of field engineers with full case and asset context.
Oracle Eloqua — Marketing AutomationB2B marketing automation — campaign management, lead nurturing, lead scoring, account-based marketing, and multi-touch attribution. Leads flow directly into Oracle Sales Cloud with full engagement history at the point of handoff.
Oracle Revenue Management CloudASC 606 and IFRS 15 compliant revenue recognition — automated performance obligation identification, allocation, and schedule generation from Oracle CX contracts. Eliminates the manual revenue recognition spreadsheet from the quarter-end close.
CX Analytics & ReportingOracle Analytics Cloud pre-built for CX — pipeline dashboards, win/loss analysis, customer lifetime value, NPS tracking, and marketing campaign ROI — all pulling from the same Oracle data model as Finance and SCM.
Why Oracle CX Beats Salesforce for Oracle Shops
The Integration That Other CRMsCannot Match. Salesforce CRM requires a middleware integration to connect to Oracle ERP — and that integration breaks every time either system is updated. Oracle CX runs on the same platform as Oracle Fusion Finance and SCM. There is no middleware because there is no gap.
CX to Finance: Quote to Invoice in One FlowOracle CPQ → Oracle Order Management → Oracle AR → Oracle GL. One system, one data model, one audit trail. No Salesforce-to-Oracle middleware. No manual order re-entry. No revenue recognition spreadsheet.
CX to SCM: Real-Time Inventory in the QuoteOracle CPQ checks Oracle SCM inventory availability in real time during quoting — so a sales rep never commits a lead time they cannot meet, and ATP checks do not require a call to the warehouse.
CX to EPM: Sales Forecast Feeds the Financial PlanOracle Sales Cloud pipeline data feeds directly into Oracle PBCS for FP&A — so when a deal slips a quarter, the revenue plan updates automatically. The CFO is not working from a two-week-old export.
CX to HCM: Incentive Compensation from Actual RevenueOracle Incentive Compensation — sales commission calculated from actual Oracle Finance revenue, not CRM deal stage. No end-of-quarter spreadsheet reconciliation between what Sales claims and what Finance recognises.
Start the Conversation
Close the Gap BetweenYour CRM and Your ERP. If you run Oracle Finance or SCM and your CRM is Salesforce, you are paying for an integration that is never as reliable as native. Talk to a Symhas Oracle CX architect about what it would take to close that gap permanently.